Effective July 1, 2024, trü Primary & Urgent Care will implement a new, convenient payment policy using a “Credit Card on File.”
Patients will be required to have a credit card on file with us. It will cover potential costs not covered by your insurance company, which may not be known to you or us at the time of your visit. The amount you may be charged will be the financial responsibility the insurance company requires you to pay.
Other cards accepted include HSA, HRA, and FSA cards, as well as debit cards.
Exemptions to the Card on File Requirement
These patients will not need a card on file:
Variable fee for visits based on added services
Variable fee based on category of treatment
Flat fee for tele visits with included services
PPO (Preferred Provider Organization) and HMO (Health Maintenance Organization) are two different types of healthcare plans. PPOs are a type of managed care plan that contracts with a network of healthcare providers, such as hospitals and doctors, to provide care to members. HMOs are also a type of managed care plan, but they typically have a more restrictive network of healthcare providers. HMO members are usually required to choose a primary care physician who acts as a gatekeeper to other specialists and services. Versus PPOs, HMOs typically have lower out-of-pocket costs, including deductibles and co-pays, but often have higher premiums.ve higher out-of-pocket costs, including deductibles and co-pays, but often have lower premiums.
Deductibles and co-pays are types of cost-sharing in health insurance plans. A deductible is the amount of money that a person must pay out-of-pocket before their insurance starts to cover the costs of covered healthcare services. For example, if an insurance plan has a $1,000 deductible, the person would have to pay the first $1,000 of their covered healthcare expenses before their insurance begins to cover the costs. Co-payments (co-pays) are a fixed dollar amount that a person pays for a covered healthcare service. Co-pays are typically paid at the time of service and are separate from the deductible. For example, a plan may have a $25 co-pay for doctor visits. This means that the person would have to pay $25 out of pocket for a doctor's visit regardless of whether they have met their deductible or not.
Patients must check their insurance companies to determine which services are covered by insurance plans or not. At the point of service, truHealthNow team members will cleary communicate this to patients before their visit is conducted.
Our primary care centers do not employ a flat fee pricing model and different services have different prices. We maintain full transparency and communicate your deductible and co-pay (if your services are covered by insurance), or the total fee (if you are self-pay), before a visit begins.
Our urgent cares employ a flat-fee pricing model under which your visit and all additional services (diagnostics, prescriptions) are included in the price.
Every day
9:30 AM to 6:00 PM Eastern Time
Monday – Friday
9:30 AM to 6:00 PM Eastern Time
Contact our insurance and billing representatives
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